Shipping & Returns

Prices

Customers in the UK
Please note that prices shown include VAT.
Postage & Packing to mainland UK is free for orders over £100.00.
£4.80 per order for orders below £100.00.

UK customers can also have orders shipped by Express Delivery (Next Working Day) for £9.00 including VAT.
Shipped by APC Overnight Delivery Service or Fedex or Royal Mail Special Delivery.

Customers not in the UK
Please note that prices shown include VAT.
When you give us your billing details, or when a returning customer logs in, the VAT will be deducted from your shopping cart and VAT will no longer be shown on the prices in the shop until you log out.
Shipping is calculated by the weight of the products. Shipping charges will be shown at the checkout and exclude VAT.
Customers are responsible for payment of any import taxes and duty.

Delivery

Normally goods are despatched within 3 working days, however we promise to deliver the goods within 30 days, unless you agree to a longer delivery time. If we cannot deliver the goods within this time we shall tell you immediately and agree on another time for delivery. If we cannot agree on another time we will offer you a full refund.

Cancellation

You have a right to cancel this contract from the date of the contract and up to 14 days after receiving the goods. We shall return your money within 14 days of the cancellation. You will have to pay the cost of returning the goods. Returns and cancellations may be requested by:
Phone (01922 473199)
Email (sales@NicheLocks.com)
or by completing this cancellation form.

Faulty Goods

If the goods fail to correspond with their description, are not of satisfactory quality, or reasonably fit for their purpose we shall offer the following remedies:
If we are notified within 1 month of a problem we shall offer a full refund.
If we are notified after this period we shall offer a repair or replacement at our discretion.

Customer Services

To telephone customer services please call +44 (0)1922 473199 and ask for customer service. Calls are charged at standard rates.